Please read our Delivery Information page for full details on delivery procedures and costs for UK customers. See here for International Customers. If you have any further questions about delivery then please contact us at firstname.lastname@example.org or call on 0116 2554640.
In the unlikely event that you receive a damaged package and suspect the goods inside are damaged the carrier’s receipt must be endorsed “Damaged.” If subsequently the goods are found to be damaged, RAL Display must then be contacted in writing (letter or email) within 24 hours. Delivery notes signed for as “unexamined” are not sufficient to uphold a claim.
Business to Business Purchases
We reserve the right to refuse the return of any items unless the goods are damaged or faulty. If agreed with RAL Display, some standard stock items may be returned subject to a restocking charge. Damaged or faulty items will be replaced. As many of the products are manufactured to your specification please ensure that your selections (e.g. colour and size) are correct.
Purchases by Private Individuals Unconnected with Business
As specified by the Distance Selling Regulations 2000, standard items can be returned for a full refund. We allow 14 days for goods to be returned, unused and in their original packaging. Returns may be refused for goods manufactured to customer's specifications such as folding display panels.
See our full Terms & Conditions
We take security and privacy issues very seriously. All credit card details submitted via our web site are securely encrypted before transmission over the Internet. This means that shopping online with us is not only convenient, but also safe and secure.
We do not sell or otherwise disclose customers' personal details to any other companies without prior permission. 'Cookies' are used on this site, but only to keep track of the contents of your shopping basket once you have selected an item.
We accept secure online payment using any of the following credit cards:
MasterCard, Visa, American Express, Maestro, Solo & Visa Electron.